Return Policy

We want you to travel with confidence. Refunds are considered on a case-by-case basis and are available if your SIM, eSIM or Data Plan cannot be activated, coverage is unavailable, or a technical issue prevents use.

Refund requests must be submitted within 6 months of purchase. Approved refunds are processed within 5 business days back to your original payment method.

Please note that all refunds are subject to a $3.50 administrative fee to cover processing costs.

Non-Refundable Cases

Refunds cannot be issued under the following circumstances:

• The SIM, eSIM or Data Plan has already been activated and substantial data usage has occurred.
• The eSIM QR code has been successfully scanned onto a device. (Once an eSIM is installed, it cannot be reissued or transferred to another device.)
• The customer’s device is not eSIM-compatible or is locked to a carrier.
• For physical SIM purchases: the customer provided an incomplete or incorrect shipping address, resulting in non-delivery.
• Refund requests made more than 6 months after the purchase date.
• Dissatisfaction with performance limitations clearly outlined in the plan’s Fair Usage Policy (FUP) or other service conditions.

How to Request a Refund

To request a refund, please contact our support team with your order number and details of the issue. Our team will review your request promptly and confirm next steps. Alternatively you can fill out the Return Request Form.