Privacy Policy

At Wraptel Inc., we are committed to protecting the privacy and security of our customers’ personal information. Our practices are designed to comply with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and are guided by recognized international standards to ensure our approach remains current and responsible.

We take reasonable measures to safeguard your data, including the use of industry-standard encryption (TLS/SSL) for data transmissions.

Information We Collect

Personal information collected by Wraptel Inc. may include:

• Name, email address, mailing address, and phone number
• Payment details (processed securely through third-party providers; Wraptel does not store full credit card numbers)
• Device compatibility information (to ensure SIM/eSIM activation)
• Order history and account details

How We Use Your Information

We collect and use subscriber information to:

• Deliver, bill for, and collect payment for products and services
• Support activation, troubleshooting, and customer service
• Communicate updates about products, services, and promotions (with opt-out options available)
• Meet legal, regulatory, and fraud-prevention requirements
• Manage and develop Wraptel’s business operations

Sharing Information

Wraptel may share personal information with:

• Payment processors (e.g., PayPal, credit card providers)
• Telecom operators and infrastructure providers (to enable SIM/eSIM service and roaming)
• Authorized agents or dealers supporting customer service and logistics
• Technology partners (e.g., hosting providers, security vendors)

We do not sell personal information to third parties.

Data Retention

Personal information is retained only as long as necessary to fulfill the purposes described above or as required by law.

Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

• Access and request a copy of your personal data
• Request corrections or updates to your information
• Withdraw consent for marketing communications
• File a complaint with your local privacy regulator

Subscribers may also request removal from Wraptel’s telephone, mail, or email marketing lists at any time by contacting us.

Contact Information

A senior company officer has been appointed as the Privacy Officer at Wraptel. You may contact the Privacy Officer by mail at:

Chief Privacy Officer
Wraptel Inc.
90 Milvan Drive
Toronto, Ontario, Canada M9L 1Z6

If your privacy concerns are not addressed to your satisfaction by Wraptel, you may contact the Office of the Privacy Commissioner of Canada for further guidance.