Fair Usage, Activation & Expiry Policy

This policy explains the fair usage, activation and expiry rules for WraptelDataSIM Data Plans, SIM Cards and eSIMs, including high-speed data allowances, reduced-speed usage, plan validity and acceptable use.

Unlimited Data Plans

WraptelDataSIM Unlimited Data Plans include a high-speed data allowance for every 24-hour period of the plan. After that allowance is used, unlimited data continues at reduced speeds for the remainder of that 24-hour period.

24-hour data periods: Each plan day is a continuous 24-hour period beginning when the Data Plan first connects to a supported mobile network in a covered destination. The high-speed data allowance becomes available again at the beginning of each new 24-hour period while the plan remains active.

For example, if a 5-day Unlimited Data Plan first connects to a supported mobile network at 10:00 a.m. on October 1, the first 24-hour period runs until 10:00 a.m. on October 2. The plan remains active for five consecutive 24-hour periods and expires at approximately 10:00 a.m. on October 6.

Reduced-speed data: Once the high-speed data allowance for a 24-hour period has been used, unlimited data remains available at reduced speeds until the next 24-hour period begins. At the start of the next 24-hour period, the plan's high-speed data allowance becomes available again.

Reduced speeds are intended to support basic everyday data use. Actual speeds and network availability may vary depending on location, local mobile network, network congestion, coverage, device capabilities and other network conditions.

Fixed Data Plans

WraptelDataSIM Fixed Data Plans provide a specified amount of high-speed data for the validity period of the plan.

A Fixed Data Plan expires when either the included data has been fully used or the plan validity period ends, whichever occurs first.

For example, a 5GB plan valid for 30 days will expire when the 5GB has been used or at the end of the 30-day validity period.

Plan Activation and Validity

Plan validity begins when the Data Plan first connects to a supported mobile network in a covered destination. We recommend adding or activating your Data Plan close to the time you need to begin using the service at your destination.

Once a Data Plan has started, its validity period continues to run even if the SIM Card or eSIM is not actively being used.

SIM Card, eSIM and Data Plan Expiry

• A WraptelDataSIM SIM Card or eSIM expires after one year of inactivity.
• Purchasing a new Data Plan extends the SIM Card or eSIM validity for another year.
• Purchased Data Plans must be activated within six months of purchase unless otherwise stated.
• Most plan assignments are completed within minutes during business hours. Please allow up to 12 hours in rare cases.

Acceptable Use

WraptelDataSIM Data Plans are intended for personal use and legitimate business communications. Plans must be used in accordance with normal individual usage and applicable laws.

Prohibited use includes, but is not limited to:

• Reselling or redistributing data service
• Using a Data Plan for telemarketing or call centre operations
• Sharing or distributing a Data Plan between multiple users through systems designed to circumvent normal individual use
• Using the service for unlawful, fraudulent, abusive or infringing activities
• Unusual or excessive usage patterns that indicate misuse of the service or an attempt to circumvent plan limitations

Wraptel reserves the right to investigate unusual or improper usage and may restrict, suspend or terminate service where use violates this policy or the applicable terms and conditions. Where reasonably possible, notice may be provided before service is restricted, suspended or terminated.